At Renz, ensuring user safety is our top priority and is the foundation of every action we take. As a growing platform for young people to connect online, we're committed to continually enhancing our safety measures to adapt to the dynamic ever-evolving digital world.
Our safety strategy is multifaceted, encompassing advanced safety tools, AI algorithms, a strong infrastructure, and strict policies. Our approach includes around the clock monitoring by dedicated safety and moderation specialists, to proactively oversee platform activities and address users concerns.
We prioritize addressing and educating on breaches of our Community Guidelines through real-time notifications and pop-ups, fostering a culture of positive online behavior. Our Safety Hub provides crucial resources and advice for users, parents, guardians, and educators, aiming to create a well-informed community.
Renz is relentless in its mission to maintain the highest level of safety, continuously updating and enhancing our safety features to ensure a trusted and secure environment for all users. Our proactive stance on safety, combined with cutting-edge technology and human oversight, underscores our commitment to building a safe online space for the digital generation.
Last Updated February 23rd, 2024
At Renz, we're proud to connect so many individuals globally every day, fostering genuine friendships and enabling users to socialize in a virtual space. Our mission is guided by the pillars of transparency, security, and privacy, ensuring our platform remains a safe place for users to share their authentic selves, without the pressures of followers and ‘likes’.
We recognize the youthful vibrancy of our community, which includes a significant number of teenagers and young adults. It is our duty and commitment to providing an environment that not only educates and supports our users but also actively protects them. This commitment is upheld through the deployment of cutting-edge technology, a dedicated safety team available around the clock, and comprehensive Community Guidelines.
The essence of the Renz community lies in its ability to create a space that is both welcoming and inclusive. Our Community Guidelines are the cornerstone of this environment, outlining clear expectations and standards to ensure the safety and respect of all members. Our Community Guidelines outline what is not allowed, covering a wide spectrum from nudity and violence to hate speech and bullying.
Violations of these guidelines trigger a review process, leading to actions that may include warnings, content removal, or in some instances, suspensions or permanent bans. We empower our users to report any concerns, complemented by our algorithms that detect potential breaches, allowing for swift intervention.
Our guidelines are universally applicable, regardless of geographical location or the nature of the content shared on Renz. Given the dynamic nature of the digital landscape, we regularly update these guidelines to stay ahead of emerging challenges.
The Renz Community & Safety Guidelines (along with all incorporated policies), Privacy Policy, and Terms of Service collectively make up the "Renz User Agreement" that governs a user's access to and use of Renz’s services.
Maintaining authenticity of the Renz community and reducing the potential for online abuse is critical. Therefore, we emphasize the importance of our users presenting themselves truthfully. At registration, we ask all users to supply truthful information. To ensure the authenticity of age and identity, we carry out verification checks on these personal details.
When you create an account on Renz, we ask for:
Your Renz account must be solely yours (not to be shared with anyone) and should not be utilized to impersonate another individual.
Should you provide incorrect personal details (for example, misrepresenting your age) or impersonate another person, we may suspend your access to Renz.
We have a minimum age of 13 on Renz and use age gates to create separate communities so that users only socialize with people of a similar age.
We have many automated technologies in place however, you may be asked to re-verify your age at any time in order to continue to use the Renz app.
Renz does not allow content that includes pornography/sexual content, graphic content, guns or weapons, content that encourages or incites violence or self-harm, obscenity and otherwise illicit materials, or any content involving nudity, including partial nudity (e.g. users wearing very revealing clothing, underwear, swimwear out of context, or topless images).
Here you can find more information about Safety and get advice about Sexual exploitation if you or someone you know is experiencing it. If you are concerned about any content or behavior on Renz, please report it to us – tap the button top right on any user's profile in the app and select ‘Report’.
We expect everyone in the Renz community to interact with other users in a respectful manner.
Renz has a zero tolerance for cyber bullying and does not allow any forms of bullying, threatening, harassment, unwanted sexual advances, or abusive behavior - including but not limited to hate towards others (racism, homophobia, intolerance, sexism, etc.)
If you are concerned about any content or behavior on Renz, please report it to us – tap the button top right on any user's profile in the app and select ‘Report’.
Renz does not allow attempting to buy, sell, or solicit anything. Doing so will result in an immediate ban, no matter what it is.
Any illegal/fraudulent activity of any kind is not tolerated on Renz. It will result in being banned and/or reported to the authorities. Sexual content or incidents involving minors will be reported to the proper authorities.
If you are concerned about any content or behavior on Renz, please report it to us – tap the button top right on any user's profile in the app and select ‘Report’.
As a member of the Renz community, you must agree to adhere to our Community Guidelines. If we receive a report of a violation of these guidelines (either from another user or generated by our own algorithms), we will investigate and take appropriate action on the basis of our Community Guidelines.
Renz has a variety of ways to enforce the community and safety guidelines, including, but not limited to:
We are committed to providing a safe and respectful online environment and encourage your help. If you see anything on Renz that you are unsure about or is a direct violation of our guidelines, please report the user – tap the button top right on any user's profile in the app and select ‘Report’.
Please note that we may need to change these guidelines from time to time and reserve the right to do so. The most current version is always available at: https://renz.app/community-and-saftey-guidelines.
If you have any questions or feedback please do not hesitate to contact us at support@renz.app.
Renz was designed to provide a seamless way for young people to connect and create new friendships across the globe within the safest possible online space. Below you will find advice on maintaining online safety, highlight common challenges encountered on social media, and discuss our strategies at Renz to improve our community's safety.
Bullying, whether it happens face-to-face or online, can have profound effects. On social media, it might show up as harsh comments or sharing someone's photos and videos without consent.
Cyberbullying is particularly impactful on young people. At Renz, we have a strict policy against bullying. Our Community Guidelines demand respect among users and clearly prohibit bullying, intimidation, threats, or harassment on our platform.
Our dedicated team of safety and moderation specialists monitor Renz continuously. They are quick to respond with warnings and take action when bullying is either reported by our community or detected by our algorithms.
Our Advice
For Parents:
For Teens:
Communication styles are ever-changing, and it can be tricky to discern between what's playful and what might be offensive or inappropriate, including certain words, phrases, and emojis. The scope of inappropriate language is broad, encompassing everything from hate speech and swear words to explicit content.
At Renz, we're committed to staying ahead of the curve in online communication trends. We routinely update our database to identify and eliminate language that violates our Community Guidelines from the platform.
Our Advice
For Parents:
For Teens:
Hate speech refers to offensive or damaging remarks directed at an individual or group based on attributes such as race, gender, religion, nationality, ethnicity, disability, sexual orientation, or gender identity. This can include trolling, cyberbullying, and even threats.
Encountering or observing hate speech can be upsetting and bewildering, especially as such comments can escalate quickly online.
Renz strictly prohibits hate speech and discrimination. We've adopted multiple safety protocols, including image moderation and text analysis, to protect our community from hate speech. In cases that may involve criminal activity, we work closely with law enforcement agencies.
Our Advice
For Parents:
For Teens:
We have a zero-tolerance policy for illegal content on Renz, and we act swiftly to remove such content as soon as it's identified. Please take a moment to review our Community Guidelines thoroughly.
When required, if we discover content or actions that violate the law, we immediately report them to the relevant authorities for further investigation.
Our Advice
For Parents:
For Teens:
From harmless pranks to more serious challenges that encourage bullying or participation in dangerous viral trends, the impact of online peer pressure is undeniable.
Navigating these pressures can be challenging, yet understanding the possible consequences is essential. Our Community Guidelines clarify that certain behaviors are not tolerated, with breaches potentially leading to content removal and account suspension, either temporarily or permanently, depending on the severity of the offense.
Our Advice
For Parents:
For Teens:
Explore these Resources for support if needed.
Bullying, peer pressure, and the unique challenges introduced by the COVID-19 pandemic, among other factors, can significantly affect mental health.
At Renz, our goal is to foster an environment where users can form meaningful friendships and feel a sense of belonging within a safe, welcoming community.
Our Advice
For Parents:
For Teens:
Here is a list of organizations ready to offer support if needed.
Sometimes, people pretend to be someone else when they are online. They may create false social media profiles to deceive users into sharing personal information. Experiences such as catfishing and various online frauds can lead to distressing outcomes, including the risk of identity theft.
To ensure our users are who they claim to be, Renz has instituted a thorough verification process, establishing a standard in user authenticity not commonly seen in major social networks. Accounts failing to clear this verification are deactivated, and if necessary, reported to law enforcement.
For Parents:
For Teens:
Unfortunately, some individuals choose to target young people for the wrong reasons. They may set up fake profiles to start conversations or gain trust. At Renz, we understand the importance of our users knowing who they’re talking to and being able to trust the communities they build online. Therefore, we utilize age verification technology to verify user accounts. This helps to prevent bad actors or people with malintention from joining the platform and pretending to be an age that they’re not. We also have age gating in place to separate users into different communities based on age, so that we can limit interaction between teens and adults.
We have a zero tolerance policy for the sexual exploitation of young people and work closely with law enforcement agencies in the countries in which we operate to report every potential offender for further investigation.
Our Advice
For Parents:
For Teens:
Here is a list of organizations that can help if you need support.
Flirting, exploring sexual feelings and having relationships are a natural part of growing up. It can be difficult to know where to draw the line when sharing photos and videos. Celebrities posting pictures in their underwear and the increasingly sexual images and behavior in the media can make it confusing.
Some may feel pressured into sharing nude pictures by their boyfriends, girlfriends, friends, or strangers pretending to be someone else, while others may be trying to get attention or in hopes of achieving another goal. It’s important to understand that these types of photos and videos can be shared with others without consent and could put the individual at risk of sexual exploitation. With users below the age of 18, taking, sharing or possessing these images is unlawful and illegal.
To safeguard our community, Renz strictly prohibits any content featuring nudity and takes proactive measures to prevent its distribution. Our Community Guidelines clearly forbid such content, and we diligently work to remove it upon detection.
Our Advice
For Parents:
For Teens:
Many individuals struggle with depression, low self-esteem, or face other complex personal challenges. Becoming part of an online community can serve as crucial support for those encountering mental or emotional challenges, offering a chance to connect with others who understand and can relate, thus reducing feelings of loneliness. This is one of the significant benefits of engaging in online communities. While this is one of the greatest benefits of socializing online, in some cases, users may be encouraged by others to participate in unhealthy or dangerous behaviors such as self-harm or suicide.
Our Advice
For Parents:
For Teens:
Whatever you are going through, these organizations are here to help. Review the list of helpful links in your country below:
Please note, this is not a comprehensive list of support organizations and Renz is not responsible for the content on these third party websites.
If you have any questions or feedback please do not hesitate to contact us at support@renz.app.